GCC offers a complete portfolio of services designed to satisfy the IT support and consulting needs of every modern organization. We have the flexibility to adjust our services to the specific needs of each individual organization, regardless of its size. Our customer base ranges from small and medium-sized companies to the largest organizations in Cyprus.

The complete portfolio of GCC’s services includes:

Installation Services.
Installation Services include the design, planning and deployment of hardware and software systems, from simple systems to enterprise level configurations. Our expertise ranges from small business installations to the most complicated multi-site installations with high-end servers and disaster recovery sites with on-line replication.

Hardware Maintenance and Support Services.
With the Hardware Maintenance and Support Services contract, GCC undertakes to keep our customers’ systems in good operational condition and to provide the necessary labour and spare parts. This, in combination with scheduled preventive maintenance, minimizes the risk of unwanted down-time.

Mission-critical systems will not be left unattended after normal working hours or during weekends. Our customers can always enhance their basic services by adding options for a faster response time (one hour) and by extending the call window to a 24/7 service, including weekends and public holidays.

Also, during a warranty period, customers may choose to upgrade the standard level of service to any of the options described above.

We have structured our hardware maintenance and support services to offer maximum flexibility to meet customers’ specific needs in the most appropriate and cost-effective way with customized SLAs (Service Level Agreements).

Software Maintenance and Support Services.
The Software Maintenance and Support Services contract gives the customer the right to install and use the latest versions and updates of the software products under maintenance.

The customer is also eligible for telephone support and may escalate technical problems that can not be resolved locally to GCC’s Technology/Solution Vendors’ support centres. Our support specialists are always available to support and work with our customers to solve their day-to-day problems.

The general aim of our software maintenance services is to enhance system availability by resolving technical problems, securing optimum system performance by running the latest software versions, and reducing the cost of ownership by avoiding the re-purchasing of software products each time a new release is issued.

Operational Support Services (OSS).
This service is designed for customers who lack the expertise to deal with the day-to-day administration of their IT infrastructure by themselves.

This service is delivered by a designated engineer who has the technical skills and an in-depth knowledge of the customer’s environment, business needs and future plans. The engineer acts as a consultant for the customer and is involved in any changes and projects implemented in the customer’s IT environment.

Through GCC’s OSS contract, customers secure the smooth operation and evolution of their IT environment and low-cost, headache-free system administration. Moreover, they benefit from access to GCC’s highly skilled team of experts.

Integration Services.
For modern, complex IT systems to work efficiently and effectively, the various components, including application packages, hardware and communications infrastructure, must work together in an integrated manner. Our Integration Specialists, who have a vast knowledge and extensive experience of working with the latest technologies and tools, build modern IT solutions to solve business problems.

Our skills range from relational databases to development tools, from middleware to web-enabled technologies.

Bespoke Software Development.
Bespoke Software Development is a service offered to resolve specific business problems that can not be addressed with any out-of-the-box software available in the market.

Our experienced system analysts will investigate the customer’s environment and business needs and select the best methodology to be used. We then examine the customer’s user requirements and system functionality in order to satisfy the most complicated business rules in the most effective way. Our project management approach ensures that project deliverables are on time, within budget and according to specifications. We take pride in safeguarding the quality of the results while keeping customer satisfaction as our highest priority.

We can always complement our solutions with additional services, including training, software maintenance and support, data migration and operational services.

We also have expertise in the development of various we-based solutions, business applications, time management and electronic payment systems.

Consultancy Services
Our Consultancy Services can help any organization to take the right decisions regarding its IT strategy & planning, buying decisions and business needs. GCC provides consulting services in the following areas:

• IT infrastructure
• IP Telephony
• Networks
• Network and System Management
• RDBMS and Middleware
• Enterprise Content Management/Document Management
• Network Security
• Time & Attendance and Access Control