Installation Services
Installation Services include the design, planning and deployment of hardware and software systems, from simple systems to enterprise level configurations. Our expertise spans from small business installations to the most complicated multi-site installations with high-end servers and disaster recovery sites with on-line replication.

 

Hardware Maintenance and Support Services
With the Hardware Maintenance and Support Services contract, GCC undertakes the responsibility to keep our customers’ systems in good operational condition providing the necessary labour and spare parts. This, in combination with scheduled preventive maintenance will minimize the risk of unwanted down-time.

Mission-critical systems will not be left unattended after normal working hours or during weekends. Our customers can always enhance the basic services by adding options for faster response time down to one hour, and by extending the call window to a 24 x 7 service, including weekends and public holidays.

Also, during a warranty period, enhancement options are available to upgrade the standard warranty to any other options, as described above.

We have structured our hardware maintenance and support services to offer maximum flexibility to meet customers’ specific needs in the most appropriate and cost-effective way with customized SLA’s (Service Level Agreement).

 

Software Maintenance and Support Services
The Software Maintenance and Support Services contract gives the customer the right to install and use the latest versions and updates of the software products under maintenance.

The customer is also eligible for telephone support as well as to escalate technical problems that can not be resolved locally, to GCC’s Technology/Solution Vendors’ support centres. Our support specialists will always be available to support and work with our customers to solve their day-to-day problems.

The general aim of our software maintenance services is to enhance system availability by providing resolution to any technical problems, secure better system performance by running the latest software versions, and reducing the cost of ownership by avoiding re-purchasing of software products each time a new release is issued.

 

Operational Support Services (OSS)
This service is designed for customers that do not have their own expertise internally to deal with the day-to-day administration of their IT infrastructure.

This service is delivered by a designated engineer who has the technical skills, as well as deep knowledge of the customer’s environment and his organization’s business needs and future plans. This designated engineer acts as a consultant for the customer, and gets involved in all changes and projects that take place in regard with the customer’s IT environment.

Through GCC’s OSS contract, customers secure smooth operation and evolvement of their IT environment and low cost, headache free, system administration. Moreover, customers have the benefit of having access to GCC’s highly skilled pool of experts.

Integration Services.
For modern, complex IT systems to work efficiently and effectively, the various components, including application packages, hardware and communications infrastructure, must work together as an integrated system. Our Integration Specialists, with a vast knowledge and extensive experience, working with the latest technologies and tools, can build modern IT solutions that solve business problems.

Our skills span from relational databases to development tools and from middleware to web-enabled technologies.

 

Bespoke Software Development
Bespoke software development is a service offered to solve specific business problems that can not be addressed with the use of out-of-the-box software available in the market.

Our experienced system analysts will investigate the customer environment and business needs and select the best methodology to be used. Then, we examine the user requirements and system functionality required by the customer, in order to satisfy the most complicated business rules in the most effective way. Our project management approach ensures the project deliverables are on time, within budget and according to specifications. We take pride in safeguarding the quality of the results, while having the customer satisfaction as our highest priority.

We can always complement our solutions with additional services like training, software maintenance and support, data migration and operational services.

We have expertise in development of various we-based solutions, business applications, time management and electronic payment systems.

 

Consultancy Services
Our consulting services can help any organization to take the right decisions in regards to IT strategy & planning, buying decisions, and business needs. GCC can offer consulting services for the following areas:

• IT infrastructure
• IP Telephony
• Networks
• Network and System Management
• RDBMS and Middleware
• Enterprise Content Management/Document Management
• Network Security
• Time & Attendance and Access Control