Nicosia, 24th January 2008.

GCC Computers Ltd has been recently awarded the Electricity Authority of Cyprus project for the provision of an integrated, state-of-the-art, National Customer Contact Centre.

The system intends to serve EAC in a number of business areas such as Faults Handling, No supply calls, Emergency calls, Public Lighting Faults, Meter Readings, Account Balance & Payment Enquiries, Account Adjustments, Disconnection/Reconnection of supply etc, etc
thus, the system will be interfaced/integrated with the back-office Accounting and Billing Applications

The business objectives of the new EAC National Customer Contact Centre are, among others:

• To improve customer service
• To increase Productivity
• To reduce costs
• To introduce Service Level Agreements with EAC customers
• To position EAC for the future developments in electricity markets opening.

GCC’s solution comprises of the Unified IP Contact Centre Solution from Aspect Software Inc., HP Servers and Storage Systems as well as consulting and support services.

GCC is a leading I.T Solutions Provider, recognized for products and services excellence.

Aspect Software Inc, is the world’s largest company solely focused on the contact centre. Aspect Software serves a wide range of customer-focused organizations, from Fortune 500 corporations to government agencies and small- and mid-size companies.

The Electricity Authority of Cyprus is an independent, semi government corporation for the generation, transmission and supply of electric energy in Cyprus.